Relvonis Academy - Advanced IT Incident Response & Management Training

Information We Collect

At Relvonis Academy, we collect various types of information to provide you with exceptional incident response training and educational services. This collection happens through different methods and serves specific purposes for improving your learning experience.

Personal Information

When you register for our courses or contact us, we collect personal details including your name, email address, phone number, and professional background. We also gather information about your organization and role to customize training materials that match your specific incident response needs.

Technical Information

Our systems automatically collect technical data such as your IP address, browser type, device information, and how you interact with our platform. This helps us understand user behavior and improve our educational delivery methods for better learning outcomes.

Educational Progress Data

We track your progress through courses, quiz results, completion rates, and engagement with training materials. This information allows us to provide personalized recommendations and ensure you're getting maximum value from our incident response programs.

How We Use Your Information

Your information serves multiple purposes within our educational framework. We believe in transparency about how every piece of data contributes to your learning experience and our service improvement.

Purpose	Data Used	Benefit to You
Course Delivery	Personal details, progress data	Customized learning paths and relevant content
Communication	Contact information	Course updates, support, and educational resources
Platform Improvement	Usage patterns, feedback	Better user experience and enhanced features
Certification	Identity verification, course completion	Valid certificates and professional recognition

We never sell your personal information to third parties. Your data is used exclusively to enhance your educational experience and maintain our high-quality training standards.

Data Protection and Security

Security isn't just important to us – it's fundamental to everything we do at Relvonis Academy. Given our focus on incident response training, we understand the critical importance of robust data protection measures.

All data transmission uses industry-standard SSL encryption to protect information in transit
Personal information is stored on secure servers with restricted access and regular security audits
We employ multi-factor authentication for administrative access to student data
Regular backups ensure data integrity while maintaining security protocols
Our staff receives ongoing training on data protection best practices and privacy requirements
We conduct quarterly security assessments to identify and address potential vulnerabilities
Access to personal data is limited to employees who need it for legitimate educational purposes

Incident Response for Data Breaches

Should a data security incident occur, we have established procedures to respond quickly and effectively. We will notify affected users within 72 hours of discovering any breach that could impact personal information, along with details about what happened and steps we're taking to resolve the issue.

Your Rights and Choices

You have significant control over your personal information and how we use it. Understanding these rights helps you make informed decisions about your privacy and data sharing preferences.

Access and Correction

You can request a copy of all personal information we hold about you at any time. If you find inaccuracies, we'll correct them promptly upon verification. This includes updating your contact details, professional information, or learning preferences through your account dashboard.

Data Portability

Want to transfer your learning records elsewhere? We provide your educational data in commonly used formats, including course completion certificates, progress reports, and skill assessments. This ensures you maintain ownership of your professional development history.

Deletion Requests

You may request deletion of your personal information, though we may retain certain records for legal compliance or legitimate business purposes. Educational certificates and completion records are typically preserved for verification purposes, but we can discuss specific requirements based on your situation.

Communication Preferences

Control what communications you receive from us. You can opt out of marketing emails while still receiving important course-related updates, or customize notification frequency to match your preferences. Essential communications about courses you're enrolled in will continue as needed.

Data Sharing and Third Parties

We're selective about when and how we share information. Any data sharing serves specific purposes related to your educational experience or legal requirements, and we maintain strict controls over these relationships.

Educational Partners

Some courses involve collaboration with industry partners or guest instructors. In these cases, we may share relevant information such as your name and course enrollment status, but only with your explicit consent and only when it enhances your learning experience.

Service Providers

We work with trusted service providers for functions like email delivery, payment processing, and technical infrastructure. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose information when required by law, such as responding to valid legal requests or protecting the rights and safety of our users and staff. In such cases, we'll provide only the minimum information necessary and notify you when legally permitted.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. You have control over these technologies and can adjust settings according to your comfort level.

Essential cookies enable basic website functionality and cannot be disabled
Performance cookies help us understand which content is most valuable to learners
Functional cookies remember your preferences and login status between visits
Analytics cookies provide insights that help us improve course design and user experience
You can control non-essential cookies through your browser settings or our cookie preference center

Disabling certain cookies may affect website functionality, but you'll still be able to access core educational content and complete courses.

Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this policy. Different types of data have different retention periods based on their purpose and legal requirements.

Active Account Data

While your account remains active, we retain personal information and course progress to provide ongoing services. This includes maintaining access to previously completed courses and enabling continued learning from where you left off.

Educational Records

Course completion records and certificates are retained for seven years after completion to enable verification of your professional development. This extended retention supports career advancement and meets industry standards for educational documentation.

Inactive Accounts

If you don't access your account for three years, we'll send reminders before archiving your data. Archived accounts have limited information retained, primarily course completion records for verification purposes.

International Data Transfers

While Relvonis Academy operates primarily in India, our global reach means some data processing may occur in other countries. We ensure appropriate safeguards are in place for any international data transfers.

Cross-Border Learning

Our incident response training attracts students from various countries, and some collaborative exercises may involve international participation. When this occurs, we inform participants and ensure data protection standards are maintained across all jurisdictions involved.

Cloud Infrastructure

We use reputable cloud service providers with global infrastructure. These providers maintain robust security measures and comply with international data protection standards. Your information receives the same level of protection regardless of where it's processed.

Children's Privacy

Relvonis Academy's incident response training is designed for professional audiences and we do not knowingly collect information from individuals under 18 years old. Our courses require professional context and industry experience that typically indicates adult learners.

Age Verification

During registration, we ask users to confirm they are at least 18 years old and have the professional background necessary for our advanced training programs. If we discover information has been collected from someone under 18, we will delete it immediately and terminate the account.

Policy Updates

This privacy policy may change as we expand our services or adapt to new legal requirements. We're committed to keeping you informed about how we protect your information and will notify you of significant changes.

Notification Process

For major policy changes that affect how we use your information, we'll send email notifications at least 30 days before the changes take effect. Minor updates, such as clarifications or contact information changes, will be posted on our website with the revision date.

Your Options

If policy changes affect your comfort level with our data practices, you can adjust your privacy settings, limit data sharing, or request account deletion. We want you to feel confident about your privacy choices throughout your learning journey with us.

This privacy policy was last updated in January 2025. Previous versions are available upon request for reference purposes.

Privacy Policy